View SIM Card´s blocked by consumption
under review
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Gilberto Mosqueira
Into events, is hard to identity a SIM Cards blocked by consumption, is important see this event
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Neil Elliot
Hi.
Could I get an update on progress with this feature request?
At a minium, I would like the SIM blocked icon to be changed. Currently it is identical to the SIM offline icon. From the Connected Devices view it is not immediately obvious that a SIM is blocked, rather than has comms problems. I have to hover over the icon to get a text descriptor. This lead to wasted time trying to resolve CSQ issues.
Secondly, as mentioned by others, a count of the number of Blocked devices in the Device Status section of the Dashboard would significantly improve visability of blocked devices.
Thank you.
M
Manuel Montero
Neil Elliot
I would also like an update on this Viktoria Krolikowski. This is critical to our operation. Thank you.
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Neil Elliot
Michael Streiner Do you know who owns this ticket? Can I have an update progress, one way or the other. Thank you.
Viktoria Krolikowski
Hi Gilberto Mosqueira, Richard Coulton, and all other voters,
I would like to follow up on this request as I plan to work on some improvements for the usage limit feature and usage limit events in the next few weeks.
As far as I understood, the request is purely about improving the visibility of the 'Endpoint blocked' event and its SIM data in the portal. Is my understanding correct and is the request still valid?
Do you have any further requests for the usage limit feature? I would love to get your input and feedback.
Also, I am searching for interview partners to discuss and evaluate some improvement ideas, like for example adding some additional events (e.g. a warning event when 80% of the configured limit got used up by a device) or adding new config options (e.g. being able to choose daily limits instead of monthly, or having the option to throttle the device instead of blocking it when the limit got reached, ...).
Please let me know in case you are available for a chat, your input is highly appreciated!
Best regards,
Viktoria
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Ola Torgeir Bue
Viktoria Krolikowski:
When ever a sim is blocked by a policy i would like:
- Recieve an e-mail alert with some details about the event.
- See number of Blocked devices in the Device Status on the Dashboard.
- Click link on Device Status "Blocked" to display filtered view of blocked devices.
- See event details in the event view in Dashboard and Connected Devices.
This is important detect/diagnose problems and take action to get device online again.
Viktoria Krolikowski
Ola Torgeir Bue: Thank you very much for the clarification, now I have a good understanding.
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Richard Coulton
Yes an event that shows up on the device event list as critical and an report that can be run / emailed would be good for me.
Michael Streiner
Maybe someone else from the people who voted here can confirm if what we assume that this request means is what you need?
Thomas Carrier
Hey Gilberto Mosqueira, also curious if what you meant is that you would like to see a report/list of SIM Cards which have been blocked/affected by reaching their usage limit?
🍻
Thomas
Michael Streiner
under review
Hi Gilberto Mosqueira, did I understand correctly that you are looking for an event when your device get blocked due to the monthly limit of the service policy (previously service profile) being reached?
Best regards,
Michael
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Gilberto Mosqueira
Michael Streiner: Yes, It is correct, the events that I see today are useless for me, also the ICC ID of the SIM cannot be seen.