Load Time, UI, Indicators, 2FA, Tag filters
planned
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Marc Gyöngyösi
- The load time in the dashboard, you guys can do better than that! At times it is very slow and clumsy filtering for tags/ICCIDs etc.
- There should be an indicator in the connected devices view that shows whether a device is counted as active in the billing cycle and it should be possible to filter for that
- The tag filter needs to be able to auto-fill tags when searching
- I keep getting logged out from 2FA and have to re-enter even if I select "remember this device". Probably an issue with your cookie
- The table view for devices is way too tall (it would be better to fit more devices into less space from a UI side, see attached images)
Log In
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Vinita Katti
Dear Marc Gyöngyösi, I am happy to notify you basis your recommendation we are planning to update the table view to improve the number of devices you view in connected devices/ sim inventory. We would love to hear your feedback on same
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Vinita Katti
planned
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Marc Gyöngyösi
Vinita Katti: I like it! Can you show which device is "active" in the billing cycle too and filter by that?
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Vinita Katti
Dear Marc Gyöngyösi,
We investigated the issue would and following were over observations:
- The option "trust this device" needs to be selected before providing the password input, else the selection will be disregarded.
- For www.portal.emnify.com or cdn.emnify.net, the device fingerprint changes on screenResolution, so each time the portal is opened on another monitor the fingerprint changes
Would your case be falling into anyone of those categories?
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Vinita Katti
under review
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Vinita Katti
Marc Gyöngyösi thank you for the confirmation. We'll check the issue and keep you posted
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Vinita Katti
Dear Marc Gyöngyösi, thank you reaching out
- relating to the load time of the dashboard can you give us an estimate, how much time does it requires to load.
- If my understanding is correct you want to identify which devices are active and chargeable. The device can be considered active for billing when for it is enabled in the connected device page (as this denoted the sim and device both are enabled).
3, 5. we will review the feature request internally and keep you posted.
- how long has this problem has been occuring. What is the duration of your session post which you are logged out?
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Marc Gyöngyösi
Vinita Katti: Hi Vinita.
1- Load time: anywhere from 5 seconds (fast) to 15-20 seconds sometimes. seems like when i log in for the first time at the beginning of the week particularly it is slow. Maybe caching?
2 - yes that is correct. Basically, see the devices that are counted for "active" from a billing perspective
I typically have to re-enter 2FA after 2-3 days or so.
thank you!